| Customer | Items | Amount | City | Status |
|---|
| Order ID | Customer ID | Customer | Phone | Items | City | Amount | Status | Actions |
|---|
| Order # | Customer Name | Order ID | Order Price | Request Date | Payment Method | Refund Destination | Reason | Refund Status | Actions |
|---|
| Order ID | Customer | City | Payment | Current Stage | Move To Stage | Courier |
|---|
| Name | Phone | Orders | Total Spend | Wallet | Joined |
|---|
This is where couriers collect outgoing orders from, and where return pickups are delivered back to. Read-only here — edit it in api/config.php (SHIPROCKET_WAREHOUSE_*), and make sure it matches the pickup location you've registered in your actual Shiprocket account.
Order #
What are you returning?
Refund amount:
Refund to
Pickup details
Must be within 7 days of delivery. Defaults to your delivery address — edit if you'd like it picked up somewhere else.
Order #
Order # — enter the 4-digit OTP the pickup agent collected from the customer. The refund is only released once this matches.
🕐 7-Day Window
You may request an exchange, return, or refund within 7 days of delivery of your order.
📦 Conditions
Items must be unused, unopened and in their original packaging. Perishable or opened food items can only be returned if damaged, defective, or incorrect on delivery.
💰 Refunds
Once your return is inspected and approved, refunds for Cash on Delivery and Lacto Wallet orders are credited instantly to your Lacto Wallet. Prepaid (UPI) orders are refunded to the original payment method within 3–5 business days.
🔁 Exchanges
Need a different size or product? Raise an exchange request from My Orders → Track Order within 7 days and our team will arrange a pickup & redelivery.
📞 Need help?
Reach us at support@lactofortiva.in for any return, exchange or refund query.
Your review will be checked by our team before it appears on the site.
